Policy

Online Booking

Appointments can be made online here. All listed package prices are for medium length hair (below chin, above shoulders), so the final price will be slightly lower if you have short hair and higher if you have long hair. Please visit www.usfin.com.au/price for a more detailed breakdown of prices.

All appointments require a $60 deposit, which is automatically deducted at the point of checkout.

CANCElLATION

Customers are reminded of their appointments 2 days prior to their appointments via SMS. To cancel or reschedule an appointment, we require a minimum 24 hour notice. The $60 deposit will not be refunded for any notice made under the 24 hour mark.

We will send an automatic text reminder 48 hours prior to your appointment. Please ensure your mobile number is correct. We have the right to cancel your appointment if you do not confirm your attendance under the 24 hour mark.

WHat if i’m running late?

If you know that you are running late, please notify us immediately. We will always try our best to be as understanding and as flexible as possible to treat this situation case-by-case. However, we have the right to reschedule/cancel your appointment if you are more than 15 minutes late, since some of our services appointed times are allocated in a way that even if you are running 15 minutes late it can take half of your appointment time with us.

What happens to my deposit if i’m late to my appointment?

We will try to treat this situation case-by-case, however your original deposit will not be refunded as the cancellation was made under the 24 hour mark. However, we will try our best to rebook your appointment that suits you best. All appointments require a $60 deposit, which is automatically deducted at the point of checkout.

How do I get to usfin atelier?

Click here for our Guide to location and find our Video Walkthrough to our Salon here !

Phones and electronic devices in the salon

To ensure all our guests feel comfortable and at ease in our salon, we kindly ask you to switch your phone and other electronic devices to silent mode. If you would like to watch videos or play games while you are waiting for your appointment, please put on ear phones so everyone can have an enjoyable experience at our salon.

service guarantee

At USFIN Atelier we pride on providing the best quality hair design and work from our highly trained team. We always put importance in doing thorough consultations prior to your service and endeavour to ensure all our clients leave the salon fully satisfied.

However, if you find that you are unsatisfied with the end result, we will redo your hair at no extra charge. This is strictly within 7 days of your visit and does not apply to change of mind as that will be charged.